INFORMATIONAL MEMORANDUM

INFORMATIONAL MEMORANDUM for clients regarding processing their personal data

 

Dear clients,

 

Pursuant to the effective Act No. 101/2000 Coll., on the protection of personal Information and the alteration of some acts, as amended, and especially pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/ES (General Data Protection Regulation), which comes into force as of 25th May 2018, many obligations arise for us regarding the protection of your personal data. Believe us that we put maximum emphasis on their fulfilling and we bring you the following most important information regarding the processing of your personal information.

 

  1. What kind of data do we process?

In your case, the processing company is Lázně Darkov, a.s.

with the Head Office at:

Čsl. armády 2954/2

733 01 Karviná – Hranice

IN: 61974935

(hereinafter referred to as “Lázně Darkov” only, or “we”):

 

With your therapeutic stays in our spa:

  • Contact details contained in the registration card (Spa Stay Card) which you have completed at the beginning of your stay in our spa:
    • name and surname, or title,
    • date of birth,
    • address of permanent residence,
    • telephone and e-mail contact,
    • in the case of foreigners, also information required by the act on foreigner’s residence reporting (nationality, passport number, visa number)
  • information contained in the proposal for spa care – besides the contact information also:
    • information about the health insurance company,
    • the number of the insured person,
    • information about the proposing doctor,
    • information about the employer,
    • information about the diagnosis,
    • information about the suggested length of the stay,
  • information about your undertaken therapeutic stays – information about the health procedures provided to you in our facilities and further information required by the health insurance companies in the case of the covered services of the spa therapeutic and rehabilitation care,
  • in the case of private patients, also the information about the payment for the stay (possibly including your bank account number, or the number of your credit card).

 

In the case you are a member of our Loyalty Program, also:

  • information about this membership provided in the application for the Loyalty Program/Club, as well as the specifications of the drawn benefits.

 

In the case of a purchase through our website:

  • name and surname, or title,
  • date of birth,
  • address of permanent residence,
  • telephone and e-mail contact.

 

In the case of applicants for employment:

  • name and surname, or title,
  • date of birth,
  • address of permanent residence,
  • telephone and e-mail contact
  • information about education
  • information about expertise
  • information about working experience.

 

In the case of fill out the form to get an answer to your question (via our websites):

  • name and surname,
  • telephone and e-mail contact.

 

We do not process any other items of your personal information.

 

  1. On the base of what, for what purpose and for how long do we process your personal data?

We process the data included in the proposal for the spa care and the data completed in the registration card (Spa Stay Card), together with information about the payment for the stay and information required during the purchase on our website based on the legal relationship between you and our spa, whose subject matter is to provide spa therapeutic and rehabilitation care and related services (accommodation, dietary, etc.) The purpose of such processing is providing the above-mentioned services. The spa acquires the proposal for the spa care from your health insurance company.

 

Likewise, we process the information about your undertaken therapeutic stays on the same legal basis; in the case of the covered services of the spa therapeutic and rehabilitation care (complex or contribution-based care), the obligation of providing information to the health insurance company about the health procedures provided to you in our facilities and other information demanded by the health insurance company and allowing its inspection by the health care companies is added.

 

In the case of foreigners, we process the information necessary for the foreigner’s residence reporting based on the obligation imposed by the Act No. 326/1999 Coll. on the residence of foreigners on the territory of the Czech Republic and the alteration of some acts, as amended. We do this processing exclusively for the purpose of fulfilling the above-mentioned obligation; it includes a handover of the information filled in the application form to the Foreign Police Department.

 

In the case you have provided your agreement with processing your personal information and the information about your stays at our facilities to us, we process this information based on your agreement (likewise in the case of your membership in our Loyal program). The purpose of processing here is our option to inform you about our offers of products and services.

 

For the purpose of providing the spa therapeutic and rehabilitation care and related services we process the information about the provided care for the entire period of your therapeutic stay in our spa and the period after as long as is the health insurance company authorized to undertake the inspection of the covered services and their billing. Likewise, in the case of contribution-based care or in the case of care covered by the private patient we process the information about the provided care for the entire period in which is the private patient authorized to question the provided care.

 

The book-keeping and tax documents which are used for billing for the provided care, contain some of the personal information as well (name and surname of the client, type of the provided service, the date of issuing the document). We keep these documents only for the purpose of fulfilling the obligations defined by the relevant book-keeping and tax legal regulations for the mandated period given by these regulations.

 

In our spa there are no cases of questioning the provided care by a health insurance company or by you – a private patient. Should such a case happen, we would be forced to keep processing the information about the provided care for the entire period of dispute exclusively for the purpose of the protection of our rights in such dispute. In the case of such processing of your personal information we shall inform you about this fact without delay.

 

In the case of the data we are processing based on your agreement, the period of processing is limited by the period of agreement validity, generally 10 years, unless the agreement is withdrawn earlier.

 

  1. To who we disclose or hand over your personal data?

We hand over your personal data exclusively to the health insurance company for the purpose of inspection, which is imposed upon the health insurance companies by the generally binding legislation (Act No. 48/1997 Coll., On public health insurance and the alteration and supplementing some related acts, as amended). We do not pass on any of your personal information if you are a private payer of the provided care.

 

In the case of foreigners, we provide the information contained in the application form to the Foreign Police Department.

 

We can provide your personal information to the third parties providing supportive activities for us – shipment distribution, recovery of claims, or legal services. These third parties are in the position of the processor of your personal information, we only provide them with the personal information necessary for the given purpose (shipment distribution, recovery of claims, or legal services) and of those clients only who are related to the particular supportive activity. We carefully select the processors of your personal information providing the above-mentioned activities; also, we continuously change and supplement them; due to these updates and changes, we are ready to provide you, based on your e-mail or written enquiry, with the up-to-date list of such entities that may be considered for handing over your above-mentioned personal information.

 

We do not pass on your personal information into other countries.

 

  1. Your rights according to the valid legislation

We would also like to inform you that according to the valid legislation on the protection of personal data, you have the following rights:

– Right to access your personal data we process in your case,

– Right to the correction of your personal data in the case whereany of them are incorrect or inaccurate,

– In the case you discover, or assume, that we process you personal data in conflict with the protection of your private and personal life, or in conflict with the law, namely should your data be incorrect with respect to the purpose of their processing, you are entitled to request our explanation as well as to request that we remove such a situation (e.g. by blocking, correcting, completing or deleting your personal data),

– Right to request the deletion of your personal data, or restrict their processing,

– Right to demur against the processing for the purpose of assessing whether there have been a violation of the obligations imposed upon us by the valid legislation,

– Right to withdraw your agreement in the case we are processing your personal data based on your agreement,

– Apart from all of the above-mentioned, you have also the right to lodge a complaint at the supervision office which is the Office for the Personal Information Protection with the Head Office at: Pplk. Sochora 27, 170 00 Prague 7.

– As well, you have the right to transfer the data that you have provided to us and that we process based on the necessity to process them for the purpose of fulfilling the contract. In the case of your interest in handing over such data to another administrator, we will make it possible for you to acquire your personal data in a structured, commonly used and electronically legible format, or, if technically practicable, we shall hand the data over to another administrator.

  • In the case of any unclarity or questions related to the processing of your personal data, you can write to us to the address: Lázně Darkov, a.s., Čsl. armády 2954/2, 733 01 Karviná, or call the number +420 596 372 342; you can also contact our appointee for the personal data protection by e-mail to poverenec@darkov.cz.

 

 

In Karviná, on 16/05/2018

 

 

Sincerely,

 

 

Lázně Darkov, a. s.

Ing. Pavlína Filipi

General Director